Refund policy

Your satisfaction and happiness is of utmost importance to us. All items are handmade to order and carefully inspected before being sent out to you. If you have any issues with your order, please don't hesitate to reach out so we can come up with a fair solution. 

in store return policy: returns in store may be made up to 30 days after date of purchase in unused or unworn condition. Please note that returns after this date cannot be accepted. You will receive credit in the form of a jade willow gift card for the full purchase amount. 

online shop return policy:

We are happy to assist you! We have a 14 day return policy, which means you have 14 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that you are responsible for return shipping costs. 

To start a return, you can email jadewillowboutique@gmail.com. 

If your return is accepted, we’ll send you instructions on where to send your package. You are responsible for your own return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions or concerns at jadewillowboutique@gmail.com

Thank you!

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

For in store returns you will be given a jade willow credit  of the full purchase amount at the time of the return.  
For online refunds we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jadewillowboutique@gmail.com.